Clik here to view.
Get your work truck organized
While the details of how you organize your van can get lost in getting the job done, effective organization can make a huge difference in how you as a technician perform in the field. Use some of these...
View ArticleClik here to view.
The tools that aren’t in your HVAC work truck
While you never know what you’re going to face in a day’s work, it’s better to be over prepared than sorry. While tools and samples for sales are a given, I have some suggestions of things to carry in...
View ArticleClik here to view.
It’s all about speaking the customer’s language
Would you make a sales pitch to a client in the United States in Mandarin? I didn’t think so. Then why would you use HVAC jargon when speaking to a customer who doesn’t understand it? Instead, try...
View ArticleClik here to view.
Why the first impression is everything
Making a good first impression is vital to success in all that your HVAC business does. It doesn’t matter if you’re applying for a job, selling a product, or meeting with potential employees — a bad...
View ArticleClik here to view.
Life lessons from new sitcom “Family Tools”
ABC’s newest comedy Family Tools is sure to be something local HVAC business owners can relate to. When “big kid” (read: unsuccessful adult) Jack (Kyle Bornheimer) has to move home and take over the...
View ArticleClik here to view.
How to say “no” nicely
As hard workers, do we really know when is the right time to say “no?” A work-life balance is extremely important to our overall productivity at work, so knowing how to exercise this answer is...
View ArticleClik here to view.
Asking for a raise and when to do so
You’ve been working long, hard hours for years with your HVAC company. You want to ask for a raise, but that can be nerve-wracking. Here are my tips on how to ask for a much-deserved raise: Be...
View ArticleClik here to view.
The 5 Traits of Superhero HVAC Technicians
HVAC technicians have the super power to make or break business — they’re the last ones to finish the job, and they can influence buying decisions more than salespeople. How can you harness your...
View ArticleClik here to view.
Lessons from Tim “The Toolman” Taylor
Who better to teach us customer service than Tim “The Toolman” Taylor? Like most of us, he’s learned things the hard way a few times. With the help of wacky neighbors and a large family, “The Toolman”...
View ArticleClik here to view.
How to get accustomed to a new company
Throughout your career, you will most likely move cities. You will carve new routines, meet new people and be forced to make the unfamiliar familiar again. When your job is on the line, it’s important...
View ArticleClik here to view.
NATE certified: no longer an option
You’ve heard me go on about the importance of training. Maybe I’ve convinced you, maybe I haven’t. Maybe you’ve been trained, maybe you haven’t. If my soapboxing on the subject hasn’t swayed you, maybe...
View ArticleClik here to view.
The HVACLS guide to self-improvement
September is National Self-Improvement month. It’s the perfect month for a self-evaluation to realign your goals. I guarantee if you improve your life outside of office hours, you’ll see improvements...
View ArticleClik here to view.
Bad habits today, no job tomorrow
As a part of National Self Improvement month, I’d like to talk to you about something you might not think is important: your bad habits. Those small, yet harmful little routines you get away with. Bad...
View ArticleClik here to view.
Today is going to be your best day at work
How is your day going? Are you having a good day? Is a smile on your face? Or are you having a bad day, glaring at the world? What if I told you that no matter what the circumstances, your day and...
View ArticleClik here to view.
The most popular question asked by customers & how to answer it
As HVAC industry professionals, customers seek our advice on anything electricity-related, even if it’s not in regards to their air conditioner. One of the most frequently asked questions is, “How do I...
View ArticleClik here to view.
How to make customers of all ages happy
By now you know the importance of customer service and how it paves the way for long-lasting business success. You may have also learned along the way that not all customers are created equal—your...
View ArticleClik here to view.
Customer service: more than just being “nice”
Customer service is a way for you to connect with your customers and learn what it is they want from your product. Go beyond friendliness to provide a complete customer service experience for your...
View ArticleClik here to view.
Feedback from HVAC professionals
Some of the best advice comes from people who’ve lived and learned. Last month, I took to Twitter and Facebook and asked some questions about your best HVAC moments, and here’s what you had to say:...
View ArticleClik here to view.
What’s your learning style?
Everyone has a different learning style, whether you like to get hands-on, listen, or watch. HVAC Learning Solutions has both online and instructor-led learning that will produce technicians ready to...
View ArticleClik here to view.
You’ve got it. Here’s how to keep it.
The North American Technician Excellence (NATE) exam tests and certifies HVAC technicians in both general and specialty areas. But you already knew that. You’ve already got your NATE certification....
View Article